Payment and Refund Policy
Last updated: 04 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all commercial transactions conducted through premiorbly for professional video operation services, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. It governs payments made for course access, subscription packages, one-time service bookings and related digital deliverables provided to customers in the United Kingdom. The policy does not cover services provided under separate bespoke contracts or third-party platforms unless explicitly stated.
Prices, Currencies, Taxes and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP). Value Added Tax (VAT) at the prevailing UK rate is included where applicable. Additional charges such as transaction fees, currency conversion costs or premium support add-ons will be clearly shown before payment is authorised. Prices may vary according to service duration, volume of feeds or custom requirements, but any change will be notified prior to contract formation.
Accepted Payment Methods, Payment Authorisation and Payment Security
We accept major credit and debit cards, bank transfers and approved digital wallets. Payment is authorised at the time of order placement. All transactions are processed through secure, PCI-DSS compliant gateways. premiorbly does not store full card details. Authorisation confirms availability of funds but does not guarantee final acceptance until the order is confirmed.
Order, Booking or Service Confirmation and When a Contract Is Formed
A contract is formed when we send an order confirmation email or booking confirmation notice. This confirmation sets out the services, price, start date and any specific terms. Until this confirmation is issued, no binding agreement exists and payment may be refunded in full if the order cannot be fulfilled.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, consumers in the United Kingdom have a 14-day cooling-off period from the date the contract is formed. Cancellation within this period entitles the customer to a full refund provided no services have been substantially performed. For digital content, the right to cancel is lost once download or streaming begins with explicit consent.
Refund Eligibility, Exclusions and Non-Refundable Items or Services
Refunds are available for unused services cancelled within the cooling-off period or where services are defective. Non-refundable items include completed live broadcasts, custom camera work already delivered, and any promotional or discounted packages where the discount was conditional on non-cancellation. Subscriptions may be cancelled but partial refunds are not provided for periods already used.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] or +44 1483 234344 with your order reference, date of purchase, description of the service and reason for the request. Include bank details for refunds if different from the original payment method. Requests must be submitted in writing via the contact form on our Contacts page or by email.
Inspection, Approval, Rejection and Notification of the Refund Decision
Each request is reviewed within ten working days. We may request additional evidence such as screenshots of technical issues. You will be notified by email of approval or rejection with a clear explanation. Approved refunds proceed to processing; rejected requests include information on how to appeal or pursue alternative remedies.
Refund Method, Processing Time and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing takes up to fourteen working days after approval, though bank processing may extend this by a further three to five days. You will receive confirmation once the refund has been initiated.
Special Rules for Digital Content, Subscriptions, Services or Promotional Offers
Access to digital feeds or course materials begins immediately upon confirmation. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may exclude refund eligibility beyond statutory rights. Early termination of a subscription does not entitle the customer to a pro-rata refund for the remaining period.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments will be retried once before the order is cancelled. Duplicate charges are investigated and refunded automatically within five working days. Chargebacks are treated as refund requests and may result in service suspension. Suspected fraudulent activity leads to immediate account review and reporting to relevant authorities where necessary.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or UK GDPR and the Data Protection Act 2018. You retain the right to reject faulty digital content within six months and to receive services with reasonable care and skill. These rights cannot be limited by contract.
Contact Route, Policy Changes and Last-Updated Date
For questions about this policy contact us via the form on the Contacts page, by email at [email protected], by telephone at +44 1483 234344 or in writing at 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom. We may update this policy to reflect changes in law or business practices. The current version is always available on our website and the last-updated date appears at the top of the page. Continued use of services after an update constitutes acceptance of the revised terms.