Privacy Policy

Last updated: 4 October 2026

1. Identity and role of the data controller

premiorbly acts as the data controller for the personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our services involving professional video operations, live signal management, content distribution, camera work and the creation of high-quality media feeds for news programmes and television broadcasting. Our registered office is at 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom and you can contact us using the details provided on our Contacts page or by emailing [email protected] or telephoning +44 1483 234344.

2. Scope of this notice and the people it covers

This privacy policy applies to all visitors to our website, individuals who submit enquiries through our contact form, business contacts and any other person whose personal data we process in the course of operating our commercial website. It does not apply to data collected offline or through services not described here.

3. Categories of personal data and sources

We collect personal data directly from you when you use the contact form, browse the site or otherwise interact with us. Categories include identity information such as your name, contact details including email address and telephone number, technical data such as IP address, browser type and device information, usage data including pages visited and interactions with the site, and any additional information you voluntarily provide in messages or attachments. We obtain this data from you directly and through cookies and similar technologies.

4. Purpose-by-purpose explanation of processing and legal basis

We process your data to respond to enquiries and provide customer support on the legal basis of legitimate interests and, where applicable, consent. We maintain and improve the website and its functionality on the basis of legitimate interests. We comply with legal obligations such as record keeping and responding to regulatory requests on the basis of legal obligation. Where you have given consent, we may send you marketing communications, which you can withdraw at any time.

5. Whether providing data is required and consequences

Providing certain personal data is necessary to use the contact form and receive responses from us. If you do not supply the required information we may be unable to process your enquiry or deliver the requested service. Technical data is collected automatically when you visit the site and refusal through browser settings may limit functionality or prevent access to certain features.

6. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences and analyse usage. Details of the specific cookies we deploy, their purposes and how to manage them are set out in our Cookie Policy, which is accessible via the site-wide cookie banner and related notices.

7. Processors, service-provider categories and disclosures

We engage trusted service providers such as hosting providers, analytics platforms, email delivery services and IT support companies that process data on our behalf under appropriate contracts. We may disclose data where required by law, to protect our rights or in connection with a business transfer. We do not sell personal data.

8. International transfers and safeguards

Some of our service providers may be located outside the United Kingdom. When personal data is transferred internationally we rely on appropriate safeguards such as standard contractual clauses approved by the UK Government or other lawful transfer mechanisms to ensure an adequate level of protection.

9. Specific retention periods or criteria

We retain personal data only for as long as necessary for the purposes for which it was collected. Enquiry data is typically kept for up to three years after the last contact. Technical logs are retained for up to twelve months. Data required for legal compliance is kept for the periods mandated by applicable law. We apply these criteria consistently and review retention on a regular basis.

10. Security and data-minimisation practices

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures include access controls, encryption where appropriate and regular security reviews. We minimise the data we collect to what is necessary for the stated purposes.

11. Your data-subject rights and how to exercise them

Under UK GDPR and the Data Protection Act 2018 you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability where applicable. To exercise these rights please contact us using the details on the Contacts page or email [email protected]. We will respond within the timescales required by law.

12. Right to withdraw consent and object to direct marketing

Where processing is based on consent you may withdraw that consent at any time by contacting us or using the unsubscribe mechanism in any marketing communication. You also have the right to object to processing for direct marketing purposes at any time.

13. Right to complain to the supervisory authority

If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, using the contact details available on their website.

14. Children and age restrictions

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected such data we will take steps to delete it.

15. Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

16. Policy changes and effective date

We may update this policy from time to time to reflect changes in law, technology or our business practices. The current version will always be posted on this page with the last-updated date shown at the top. Continued use of the website after changes constitutes acceptance of the updated policy.